Refunds

When the seven days start

The window opens on the day of payment, not the day the first reminder arrives and not the day a question is asked. Seven days from payment is the measure, and a request sent on the seventh day is inside it.

The start is tied to the charge itself, which is why the request is easier to handle when the email it is sent from matches the address on the order, or when the order address is named in the message.

The two things that end the window

Two events close the window early. The first is a download of the PDF. The second is the sending of a checklist email or a reminder email, which happens within 5 minutes of payment being marked paid.

Either event alone is enough. A buyer who downloads the file and then decides against it is outside the rule, and so is a buyer who never opens the file but has the delivery email sitting in an inbox.

There is no partial state in which the file was sent but not read. The rule measures what the site did, not what the buyer did with the message afterward.

Two clocks, and the one that usually ends first

The 7 days are measured against delivery as well as against the calendar. Two clocks start when the payment company marks the order paid: the 7 days, and the sending of the first email, which happens within 5 minutes, as the how it works page sets out. Whichever arrives first ends the window, and in the ordinary case it is the email.

That has a consequence for the yearly plan worth stating plainly. The three reminders fall 30 days, 7 days, and 1 day before the last day of the stored month, and none of those dates moves the refund window. The checklist email leaves within 5 minutes of payment, so the window on a yearly order closes at delivery rather than at the first reminder or at the license month. A reader who wants the decision to stay reversible makes it before paying, not in the week after.

The 7 days then do their work in the cases where delivery did not happen: an address typed with a typo, a message a filter swallowed, an order the site could not finish sending. Those are also the cases where there is no file to check, which is why the calendar alone is not the test. What the rule measures is what the order sent, and the order record is where that is kept.

None of this changes the address to write to. A request goes to support@contractorlicensedue.com, the same address that sent the file, as the contact page sets out, and the FAQ collects the questions that arrive most often about both plans.

What to put in the request

Send email to support@contractorlicensedue.com with the address used at checkout and the date of the charge. If a different address is writing, name the one on the order. Nothing else is required.

A request that names the order can be matched the moment it is read. A request without it may need a reply before anything can be found, so the fastest request is the one that carries the order address in the first line. What is stored, and how a deletion request works, is set out in the privacy page.

Nothing in the message has to argue a case. The rule turns on delivery rather than on why a buyer changed their mind, so an email that states the order address and the date of the charge is enough for it to be applied or refused.

How the money comes back

The refund goes to the original payment method, because that is the route the payment company can reverse. Nothing is sent as store credit, and nothing is paid by a separate transfer to a different account.

Once it is issued, a bank often takes 5 to 10 business days to show it on a statement. The delay belongs to the bank, so a statement checked the next morning may still be unchanged even though the refund has already been sent.

The yearly plan and cancellation

The $39 yearly plan can be canceled at any time. Cancellation stops the next charge and the future reminders, and the support address above is how to ask for it.

Canceling is not the same as a refund. It changes what happens next, and it does not reverse a charge that has already gone through, which is why the two rules are described separately on this page.

A year that has already been served

Cancellation does not refund a year in which the checklist or a reminder was already sent. That year has been delivered, and the rule treats delivery as the point of no return.

What a buyer keeps is the file and the reminders already received. What stops is the next charge, the future reminders, and the schedule that would have produced them. The reminder emails page explains when those messages would otherwise have gone out.

Why a government fee is not refundable here

This site never collects a government fee, so there is no government fee inside a refund. The fee charged by the Contractors State License Board is paid to the Board, and it never passes through this site at any point.

For the same reason, this site does not pay a penalty that an agency charges. A late fee assessed by the Board is a matter between the licensee and the Board, and no purchase here changes that. A refund cannot reverse a fee that this site never saw.

If a card was charged twice

If a statement shows two charges for one order, write to support@contractorlicensedue.com with the date and the amount of each. Naming both is what makes them findable, and the two lines as they appear on the statement are enough.

There is no separate procedure beyond the one described above. The request is the same email, and the answer comes from the same order records rather than from a different queue or a different address. If only one charge can be found, the reply says so.

What this page will not do

This page does not promise anything about the refunds the Board issues, because the Board is a separate body with its own rules and its own process. It also does not extend the 7-day window or create a right to a refund after delivery.

A buyer who wants a deadline, a fee, or a form confirmed should read the official page and call the number printed on the fee table, 800-321-2752, rather than rely on a refund rule to repair a missed date. The terms describe the rest of the sale, and the disclaimer explains why no figure here is calculated.