Contact

The single channel

Email is the only channel. There is no phone line, no live chat, and no contact form. Messages go to support@contractorlicensedue.com, and answers come back to the address the message was sent from. The site does not take phone calls and does not call buyers, so a number left anywhere on the site will not produce a callback.

One inbox also means one record. A question about a missing file, a wrong month, or a charge sits in the same thread as the order it concerns, which is why the address is printed on the checkout receipt and on the PDF itself.

What to put in a message

Three things make a message answerable in one round: the email address used at checkout, so the order can be found; the path of the page being read, such as /pricing or /delinquent-renewal-fee; and the figure in question with where it appears, including the section heading and the read date printed beside it.

If the message is about a missing file, say whether the payment confirmation arrived. If it is about a refund, say whether the file was downloaded and whether a checklist or reminder email has been received. If it is about a figure, quote the CSLB row you are comparing it against so the same row can be opened at this end.

Three checks before you write

Most messages that arrive have an answer already written down, and three checks find it faster than a reply does. The first is the spam folder: mail from support@contractorlicensedue.com comes from an address that many buyers have never written to before, and a first message from an unfamiliar sender is often filtered. The second is the address used at checkout. If a typo went into that field, the file went to the address on the order rather than to the one being read, and saying so in the first line is enough for it to be resent to a working address.

The third is the plan. The $19 one-time plan buys the file and schedules nothing afterward, so a buyer on that plan has not missed a reminder and none was ever scheduled. The $39 yearly plan is the one that carries the three emails, at 30 days, 7 days, and 1 day before the last day of the stored month. Which plan an order used is printed on the checkout receipt, and the pricing page sets out what each one includes, with the cancellation and refund rules in the terms.

A question about the license rather than the order belongs somewhere else. Which fee row applies, what a bond requires, and what the public record shows are facts this inbox does not hold; the sources page names the CSLB pages that do, and the number printed on the fee table, 800-321-2752, reaches the Board rather than this site. A reader who has checked those three things sends a message that can be settled in one round.

What is stored about an order, and what a deletion request changes, is set out on the privacy page. A message that names the order address is matched to that record without an account, a ticket number, or a form to fill in first.

What support can fix

A missing PDF is resent to the address on the order. A stored month that does not match the license is corrected, which moves the 30-day, 7-day, and 1-day reminders with it. A yearly plan can be cancelled, which stops the next charge and any later reminders. A refund inside the 7-day window goes back to the original payment method when the file was not downloaded and no checklist or reminder email was sent.

Each of these is something the site does itself, which is why it can be settled without asking a third party. None of them requires a decision about the license, and none of them touches the CSLB record. Which plan is in force, and what each one includes, is set out on the pricing page.

What support cannot do

It cannot decide which CSLB row applies to a license. The table splits on sole owner against non-sole owner, on active against inactive, and on C-10 against every other classification, and the answer depends on facts about the license that this site does not hold. It cannot file a renewal, pay a fee to CSLB, or book anything. It cannot give legal advice about a license, a bond, or a business structure, and it cannot quote a fee CSLB has not printed.

Where a question falls inside that list, the useful answer is the number printed on the fee table, 800-321-2752, and the public record at the license lookup. Both are official, and both can answer the part this site cannot. The sources page lists the exact pages those answers come from.

Why there is no phone line and no form

A phone line implies a person who can decide the CSLB row or file on your behalf, and this site does neither. A contact form would collect fields the site does not need in order to answer an email it already receives. Both would also invite the kind of message this site is not equipped to handle: a request to look up a license, judge a bond, or settle a dispute with a contractor.

Keeping the channel to email keeps the record in one place as well. The address that sent the file receives the reply, so the order, the file, and the conversation stay together without a ticket number to lose. The how it works page covers what the file contains and when it arrives.

How to recognise a message from this site

Mail from this site is sent from support@contractorlicensedue.com through this domain, and the reply address is the same. The site will never ask for a card number, a CSLB password or login, a copy of an identification document, or a payment by transfer, and it will never call to request any of them. It does not send a link that asks a reader to re-enter payment details, and it does not ask a buyer to confirm an order by paying a second time.

If a message claims to come from this site and asks for any of those, it is not from this site. Forward it to support@contractorlicensedue.com rather than replying to it, and do not open the link it carries.

The 7-day refund window

The window runs from the moment payment is taken, not from the moment the file is opened. It ends when the file is downloaded or when the first checklist or reminder email is sent, whichever comes first; after that the sale is final. A refund inside the window returns the full amount to the original payment method, and the bank often takes 5 to 10 business days to show it.

Cancelling the yearly plan is a different action from a refund. Cancellation stops the next charge and future reminders, and it does not return money for a year in which the checklist or a reminder was already sent. The refund page sets out both paths, and the reminder page explains what the three emails are.